الشروط والأحكام

Notes: 1. Quotation does not include any operating system or database system, Hardware, software licenses other than those mentioned. 2. Network cabling or any other civil work involved is out of our scope of work. The client will have ensured network cables are laid properly to do the system configuration. 3. Hardware minimum specification required is MS Windows 7 OS (64 bit), i3 processor, 8 GB or more RAM. Any system found that does not meet the minimum configuration shall be replaced by the client if advised Cratis technical engineer. Software Warranty: Cratis will provide the necessary support over the phone, email, online ,onsite or remote desktop support throughout the period analyzing the issue raised. The client will receive onsite visit during the warranty period. Warranty excludes at any time the guarantee of data integrity, network availability malfunction, hardware failure, installation failure due to virus attack, operating system failure, change in installation environment like the presence of a new firewall, routers, etc. Annual Maintenance Service: In order to continue the same level of support covered under warranty terms along with the new releases or of the existing application, the client may sign up an annual maintenance contract with Cratis, for which a financial proposal could be submitted upon request. Payment & Deployment: Price : In AED, Ex-Dubai Payment : 100% advance for Hardware and 50% of software & balance against the installation. Validity : 30 days Implementation Time Frame: One week from the date of order confirmation General Conditions: 1. M/s cratis international will be referred to as the solution provider and the developer of the software. 2. The training will be provided at the client's premises, using their hardware, with a pre-agreed time schedule and group strength in a classroom setting or in a trainer-to-trainer concept. It is believed that the user group will have the required skill sets to undergo the required training. 3. The contract is valid only in the location specified. 4. The scope of supply is limited to the items specified in our offer. Any other software required to be provided other than the specified will be done at an extra cost, pre-agreed to be borne by the client. 5. No pirated software is installed at the time of delivery. 6. Cratis international is at no point of time liable for any loss of profits or revenue, data inaccuracy for any direct, indirect, incidental, special, or consequential damages incurred by the client, or third part 7. All additional requirements or modifications will be documented by both parties. The Developer/Solution provider will ascertain the scope of work and provide the client commercial offer. All the additional work will be undertaken only after the acceptance of the offer. 8. Should the client intend to terminate the contract; they will be liable to pay cratis international the payment for the work done to date & no refund could be claimed. Thanking you and assuring you of our best services. ON BEHALF OF Cratis international Trading L.L.C Dubai.United Arab emirates Name: Designation: